FAQs

How long will my order take?

Most orders are prepared within 2–5 business days. During busy periods, processing times may be slightly longer.

Do you ship Australia-wide?

Yes, we currently ship Australia-wide.

Do you offer refunds or exchanges?

Due to the nature of our products, we do not offer refunds or exchanges for change of mind. If your order arrives damaged, please contact us within 24 hours of receiving your parcel with photos of the item and packaging.

How can I contact you?

You can contact us via email at fificollective.co@gmail.com or through Instagram @fificollective.c