Shipping policy
PROCESSING TIMES
All orders are processed within 3–5 business days unless otherwise stated. During busy periods, product launches, promotions, or holiday seasons, processing times may be slightly longer.
You will receive a confirmation email once your order has been dispatched.
SHIPPING
We currently ship Australia-wide.
Shipping costs are calculated at checkout and are based on the size, weight, and destination of your order.
Once your order has been dispatched, you will receive tracking information where available.
DELIVERY TIMES
Delivery times are estimates only and may vary depending on Australia Post, courier services, weather conditions, public holidays, and other factors outside our control.
FifiCollective.Co is not responsible for delays that occur once an order has been handed to the shipping carrier.
INCORRECT ADDRESSES
Please ensure your shipping address is correct when placing your order.
FifiCollective.Co is not responsible for orders shipped to an incorrect address provided by the customer.
LOST OR DELAYED PARCELS
If your parcel appears lost or significantly delayed, please contact us and we will do our best to assist you in lodging an enquiry with the shipping carrier.
DAMAGED OR INCORRECT ORDERS
Please inspect your order upon arrival.
If your order arrives damaged, faulty, leaking, or incorrect, you must contact us within 24–48 hours of delivery with clear photographs of the product and packaging.
Claims submitted outside this timeframe may not be accepted.
CONTACT US
For any shipping enquiries, please contact:
We aim to respond within 1–3 business days.